Customer Service

SHIPPING DAMAGE
Immediately upon arrival, check your merchandise for any damage that may have occurred during shipping. Even if the box the merchandise was shipped in appears to be in perfect condition, open the box and inspect the merchandise. Cardboard springs back into shape easier than galvanized metal. The boxes may appear damage free, but the merchandise could be damaged. Remember, the longer you wait to inspect your merchandise, the more difficult it becomes to file a claim with the shipper.
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IF YOUR MERCHANDISE IS DAMAGED
If your merchandise is damaged, refuse the delivery or sign for it as DAMAGED. If you accept damaged merchandise without signing for it as damaged merchandise, you could be charged for shipping. So please write the words “DAMAGED MERCHANDISE” on your shipping receipt and the receipt the shipper takes with him/her. If your merchandise was shipped by UPS or RPS, please contact our Customer Service Office immediately at 715-356-4600. We will contact our carrier, and report the damage. A representative may come out to your home or business to inspect the damage. Do not use the damaged merchandise. Keep the merchandise in the original carton, new and unused. If your merchandise was shipped to you by a MOTOR FREIGHT LINE, sign for the merchandise as damaged. It must be noted on the freight receipt. If you are unable to inspect for damage at the time of delivery, you must contact the truck line within two days from the date it was delivered and arrange for an inspection. It is also very important to contact our Customer Service Office at 715-356-4600, and report the damage. Do not use the merchandise, and keep it in the original carton, new and unused.

RETURN POLICY
There will be a 20% restocking fee and you must pay shipping charges on all returned merchandise. All returns must be done within 10 days from the date your order was shipped. Returns for exchanging an item or credit will not be charged a restocking fee but must pay for shipping the returned items and any new items. Custom made or special order, non-stock items, may not be returned. Any merchandise that has been altered, or used, may not be returned. All merchandise must be new, and in the original shipping container. You must contact our office at: 715-356-4600, and request a return authorization number. It will be our policy not to accept the return or exchange of any merchandise without first obtaining a return authorization number. You will need to supply us with the invoice number and date, as well as the reason for the return, before any return authorization number can be given. All returned merchandise must have the return authorization number clearly written on the return label on the outside of the box, so that the merchandise may be properly identified and credited to your account. Returns that do not have a return authorization number clearly written on the outside of the box, will be refused. No replacement merchandise will be shipped until we have received the returned merchandise. For more information and questions please call: 715-356-4600

DELIVERIES THAT ARE REFUSED
Customers that refuse delivery of damage free merchandise will have the merchandise credited back to their account, minus the shipping cost of the merchandise and a 20% handling and restocking charge.

PAYMENT TERMS
All open accounts are billed Net 30 days from the date the merchandise was shipped and invoiced. If payment is not received within 30 days, interest of 1½% per month will be applied to the balance. This is an annual percentage rate of 18%. All accounts must be paid in full, including interest, to maintain established credit. For questions, please contact Customer Service at 715-356-4600.

ADDRESS AND PHONE NUMBERS
Mailing Address: PO Box 155, Hazelhurst, WI  54531 Customer Service Number: 1-715-356-4600 Toll Free Order Number: 1-800-272-8727 24 Hour Fax: 1-715-356-4611 Email: trapem@livetrap.com Website: www.livetrap.com